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Trust and safety are our commitment to you
We pride ourselves on a platform built on trust and work hard to keep homes safe.
Our Satisfied Customers
Nationwide and millions of bookings completed
Professionals have completed over millions of bookings through the Handy platform across the US, UK, and Canada. With numbers that large, the safety and security of our customers is extremely important to us. The average Professional using the Handy platform is rated a 4.5 out of 5 stars.See Customer Reviews
We've got you covered
Your happiness is our goal. If you’re not happy with a booking made and paid for on the Handy Platform, we’ll work to make it right, and in the rare event of damage, Handy’s got your back. That’s why we created the Handy Happiness Guarantee.
We Take Safety Seriously
We’ve set up a Trust and Safety Advisory Board comprised of respected leaders from academia, law enforcement, and privacy organizations. Board members are responsible for providing actionable advice to Handy on how to best protect both Customers and Professionals.
Our screening process
We screen handyman and cleaning providers that you book and pay for directly through the Handy platform.
Potential providers must provide detailed personal and/or corporate information, and validate their home service experience.
Credential Verification for Individual Professionals
When a pro signs up to use Handy in their individual capacity, Handy partners with Jumio to use computer vision technology to verify the identification credentials of the potential professional.
Background Check for Individual Professionals
As part of our screening, a background check is performed on professionals who sign up to use Handy in their individual capacity. The background check is performed by Checkr, an accredited third-party background check provider. Checkr’s search includes national, state, and county databases stretching back at least 7 years, and longer in certain jurisdictions. The purpose of these checks is to identify offenses that may disqualify potential professionals from using Handy.
Vetting for Company Providers
Our screening process for select small companies and/or franchisees, dealers, or independent contractors of larger companies is different to individual pros. Before using Handy, these providers are required to provide their corporate information to Handy for verification. In addition, we use Checkr to perform background checks only on the owner of the company provider to provide an extra measure of security. These companies may perform a number of jobs during onboarding prior to the owner passing a background check.
We're here to help
Handy is a safe and reliable way to book top-rated home service professionals. That being said, accidents and incidents can happen. And when it comes to screening, every system has its flaws. That’s partly because past behavior may not accurately predict how people will behave in the future, but also because no system in the U.S has a one-hundred percent accurate record of the past, and certain state and federal laws restrict both what is disclosed on a background check and how background check results may be used. If you have an issue, please contact our 24/7 Customer Service team.Help Center
Ready to Book?
Our vetting process ensures that we work with the best Professionals. Just pick a time and rest assured, we’ll do the rest.